Question 1

When will I receive my test result/certificate?

Accepted Answer

As soon as the care provider you took your test with has processed your test result, it will be made available in the app.   NOTE! Coronafree cannot answer any questions regarding response times, test results, or other questions regarding your visit. If you have questions regarding this, you should always contact the care provider directly.

Question 2

How do I access my certificate?

Accepted Answer

The certificates can be viewed by logging in to the Coronafree app or the web with the following link address: https://coronafree.giddir.com/patient   The exception is the e-health authority's "Covid Test Certificate" for foreign citizens who do not have a Bank ID. In that case, the certificate must be submitted by the care provider in printed form.

Question 3

Why can't I see my test result in the app?

Accepted Answer

There can be several reasons why a certificate is not visible in the app. Below you see some of the common causes: Your test result has not yet been validated. Depending on where and when you took your sample, it may vary how long it takes before your certificate is issued by a doctor. If you do not see the certificate in the app, it may be because your test result has not yet been validated. Wrong login method. If you do not see your certificate when you log in, it may be because you used the wrong login method. Always check that you use the same login method every time.

Question 4

Is Coronafree a care provider?

Accepted Answer

No Coronafree is only a technical service intermediary between the patient and the care provider. Coronafree should therefore not be regarded as a Healthcare Provider.   If you have care-related questions, you should always contact the care provider directly.

Question 5

Can I book my test directly with Coronafree?

Accepted Answer

No, you can not book a test directly with us. To get your certificate in Coronafree, you need to take your test at a healthcare provider who is connected to Coronafree.

Question 6

What language are the certificates in?

Accepted Answer

The certificates are in English.

Question 7

Can I get my certificate in paper form?

Accepted Answer

Yes you can get your certificate on paper in two ways: If you use the Coronafree app to get your certificate digitally, you can send or print the certificate by clicking on the icon in the upper right corner when you open your certificate.    If you are unable to use the Coronafree app, you can get help from your healthcare provider to get your certificate on paper. When taking your test, request to get your certificate on paper from the care provider and they will assist you.

Question 8

Can I use Coronafree for my child?

Accepted Answer

Yes you can travel with your child.   For children under 13 or minors who do not have the ability to use the Coronafree app, you as a parent / guardian can have your child's certificate linked to your login in the app. When you arrive for your sampling, you inform your healthcare provider that you wish to have your child's certificate linked to you. When the doctor then issues the certificates, you will be able to see your own certificate and your child's certificate in the app when you login to your account.

Question 9

I can't see my childs certificate?

Accepted Answer

Your child's certificate will be visible on the app's home page where you will find your own certificate. If you do not see the certificate, use your finger and drag the card to the side to navigate to the right and left. * See the screenshot below *             If you still can't see your childs certificate, please contact the care provider you took your test at directly.

Question 10

How do I access the Coronafree app?

Accepted Answer

1. If you're using an iPhone you can search for Coronafree in App store and download it.   2. If you're using an Android you can search for Coronafree in Google Play Store and download it   3. If you can't/don't want to download the app, you can login via our web portal: https://coronafree.giddir.com/patient

Question 11

How do I login?

Accepted Answer

1. If you have a Swedish social security number, you should always use Bank ID as the login method.   2. If you do not have a Swedish social security number, you can use Google or Apple ID as the login method by clicking on "Other login methods" at the app's login screen.

Question 12

What information do I need to add in the app?

Accepted Answer

For Swedish citizens with Bank ID login: Your passport number (required when traveling abroad) Your contact information (Email / Telephone number) In the event of a positive test result or a test answer that cannot be interpreted, the doctor needs to be able to get in touch with you.          For foreign nationals with an alternative login method: Your passport number (required when traveling abroad) Your date of birth (required for a valid certificate) Your contact information (Email / Telephone number) In the event of a positive test result or a test result that cannot be interpreted, the doctor needs to be able to get in touch with you.

Question 13

How do I update my information in the app?

Accepted Answer

You can update certain information directly in the app by:   1. Open the app menu by clicking on the icon in the left corner while logged in. 2. Click on "My Account" 3. Click on the information you want to update.   NOTE! There are some information you can't change yourself. If you need to update this information, you can inform the care provider in connection with your visit and they will help you with it.

Question 14

How do I remove my account?

Accepted Answer

You can remove you're account by:    1. Navigating to the apps menu 2. Click on "My Profile"  3. Click on "Remove account"

Question 15

Which phones work with the Coronafree app

Accepted Answer

1. For iPhone, it is required that you have updated to iOS 13.0 or higher.   2. For Andriod phones, it is required that you have updated to Andriod 5.0 or higher.   3. If you have a device that is not compatible with the mobile app, you can login via our web portal at: https://coronafree.giddir.com/patient   NOTE! Unfortunately, phones that do not have access to the App Store or the Google Play Store cannot download the app. If you do not have a phone that supports the Coronafree app, you can ask to have your certificate on paper.

Question 16

What is "My User ID"?"

Accepted Answer

Your User ID is a unique code that is created for you and identifies your account. Your healthcare provider may require you to show your User ID when taking your test. You will find your code in the app's menu under "My User ID".

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